Using USPS® Confirmation Services
with Digital Mailing Systems
DM100i, DM125, DM225, DM200L, DM300c, DM400c, DM450c,
DM475, DP100i, DP200L, DP300C, DP400C, DP450C, DP475
Reference Manual
®
USING USPS
CONFIRMATION
SERVICES
1. INTRODUCTION.................................................. 2
2. ABOUT USPS CONFIRMATION SERVICES .............. 3
3. USING CONFIRMATION SERVICES—AN OVERVIEW... 8
4. STEP-BY-STEP INSTRUCTIONS .......................... 11
5. ABOUT LABELS ............................................... 22
6. TRACKING MAIL ON THE INTERNET ..................... 24
7. FREQUENTLY ASKED QUESTIONS ....................... 26
Digital Mailing Systems
1. Introduction
This book explains how to use your mailing system to take
full advantage of USPS® confirmation services. It explains
what these services are and how to use them.
About this Book
This book provides instructions for using confirmation ser-
vices with these mailing systems:
Equipment
Covered
•
DM100i, DM125, DM200L, DM225, DM300c, DM400c,
DM450c, and DM475.
•
DP100i, DP200L, DP300C, DP400C, DP450C, DP475.
You should be thoroughly familiar with the operation of your
mailing system. Please refer to the operating guides fur-
nished with your equipment for complete instructions. You
should also be familiar with the special services offered
by the United States Postal Service® (USPS). This book
provides general information about available confirmation
services. For the most current information, visit the Postal
Service’s web site at: www.usps.com
What You Should
Know
Please take a few minutes to read through this manual and
familiarize yourself with the benefits of using your mailing
system as a gateway to the special electronic services of-
fered by the United States Postal Service.
How to Use this
Book
•
•
Section 2 describes these services in detail;
Section 3 provides quick instructions for using confir-
mation services;
•
Section 4 has step-by-step instructions for all mailing
systems;
•
•
Section 5 explains how to apply and order labels;
Section 6 tells you how to track your mail using the In-
ternet; and
•
Section 7 has helpful answers to a number of frequent-
ly asked questions.
The USPS offers several services to confirm delivery of
™
your mail piece. Among these are Delivery Confirmation ,
™
™
Signature Confirmation , and Certified Mail .
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SV61156 Rev. F
®
Using USPS Confirmation Services
2. About USPS Confirmation Services
Delivery Confirmation allows you to verify the date and time
of delivery of your mail pieces or, if the delivery was unsuc-
cessful, the date and time of the delivery attempt.
Delivery
Confirmation—
Green Label
The service is currently available for First Class Mail par-
cels, Priority Mail parcels, Standard Mail parcels and Pack-
age Services parcels, which include Parcel Post, Library
Mail, Media Mail, and Bound Printed Matter.
You may combine Delivery Confirmation with other services
such as COD, insured mail, Registered Mail™,Return Re-
ceipt for Merchandise, or special handling. Delivery Confir-
mation may be combined with restricted delivery or return
receipt, if purchased with either insurance for more than
$200, COD, or Registered Mail service.
There is no charge for Delivery Confirmation when you ship
by Priority Mail and provide an electronic file to the Postal
Service.
The USPS also offers a signature proof of delivery ser-
vice—Signature Confirmation. This provides mailers with
the first initial and last name of the recipient, along with the
date, time and delivery ZIP Code.
Signature
Confirmation—
Pink Label
This service is currently available for First Class Mail par-
cels, Priority Mail, and Package Services parcels which
include Parcel Post, Library Mail, Media Mail, and Bound
Printed Matter.
For security purposes, digital signatures are not publicly
displayed on the web site. You can get actual signatures
from the USPS by fax, mail, or email.
This service meets the needs of mailers who require a
signature for high-value shipments or who are specifically
concerned with avoiding fraud.
SV61156 Rev. F
3
Digital Mailing Systems
2. About USPS Confirmation Services
You may combine Signature Confirmation with COD In-
sured mail, Registered Mail, and special handling. It may
also be combined with restricted delivery if purchased with
insurance for more than $220, COD, or Registered Mail
service. This is an additional cost for Signature Confirma-
tion service.
Signature
Confirmation—
Pink Label (cont.)
As an add-on service to Delivery Confirmation, there is an
additional cost. When you upload (send) the transaction
using your mailing system, the additional cost is slightly
lower than if your local Post Office handles the transaction.
Certified Mail is a service offered by the USPS for a fee in
addition to postage, and may be combined with restricted
delivery and return receipt. This service is available for
Priority Mail and First Class Mail. Certified Mail provides a
delivery record that the Postal Service keeps for two years.
You can view the Certified Mail delivery record on the Track
and Confirm website at usps.com (see Section 6).
Certified Mail—
Dark Hunter
Green Label
If you want hardcopy receipts or wish to specify restricted
delivery of your Certified Mail, there are options available
at your local Post Office (all at extra cost, payable to the
USPS). These are described below.
Return Receipts
Return receipt postcards are available from your local Post
Office.
When you buy the return receipt postcard, sending a mail
piece by Certified Mail assures that you have legal proof of
receipt of the communication. The Postal Service sends the
green return receipt postcard back to you, the sender. This
is a very useful tool for collecting funds, recovering checks
and making legal notifications. A return receipt for Certified
Mail serves as a legal document proving the date and time
when the recipient took possession of the mail piece.
4
SV61156 Rev. F
®
Using USPS Confirmation Services
2. About USPS Confirmation Services
If you decide you want a return receipt after you’ve mailed
your Certified Mail piece, go to your local Post Office and
ask for this service. The Post Office will give you a scanned
image of the recipient’s signature, along with the date of
delivery. Be sure to provide the 22-digit barcode used on
the mail piece. There is a fee for this service.
Certified Mail—
Dark Hunter
Green Label
(cont.)
Restricted Delivery
You also have the option of requesting Restricted Delivery
of your Certified Mail piece. This assures that only the spe-
cific person you sent the mail piece to can receive and sign
for it.
Certified Mail and Options
The Postal Service charges additional fees for the follow-
ing:
•
•
Certified Mail
Return Receipt Requested at Time of Mailing
Shows to whom the piece was delivered, the original
signature, date of delivery, and recipient's address, if
different.
HINT: Contact your
local Post Office or
www.usps.com for
conditions and fees
associated with Certi-
fied Mail options.
•
•
Restricted Delivery
Only allows a specific person to receive and sign for
the mail piece.
Return Receipt Requested after Mailing
Shows to whom the piece was delivered, scanned
signature, date of delivery, and delivery address.
postal representative.
SV61156 Rev. F
5
Digital Mailing Systems
2. About USPS Confirmation Services
Obtaining a Mailer ID (MID) from USPS for
Electronic Return Receipt (ERR)
USPS Forms
Meters that use an ERR (Electronic Return Receipt) fea-
ture must be programed with a MID number in order for the
mailer to receive e-receipt files from the USPS.
Before October 2010, the MID was requested from the
USPS via the 5053/5051 postal forms that were filled out
and faxed to the USPS. Now, an MID must be obtained
from the USPS via an online tool before the 5053/5051
forms are filled out and faxed to the USPS. The online tool
provides a new MID immediately, avoiding the up-to-72-
hours processing time it took previously.
Once this process is completed, the mailer can obtain ERR
To obtain a mailer ID (MID) from the USPS:
2. Select the Business Customer Gateway located on
the bottom right hand corner of the web page.
3. If you haven’t already, register as a new user to gain
access to the Business Customer Gateway.
4. Select the "Mailer ID" link to obtain a MID.
5. Enter the Mailer ID (MID) on USPS Form 5053 and/or
5051 (see next page) and fax to the USPS for recording.
6. Provide the Mailer ID (MID) to the Pitney Bowes Cus-
tomer Service Representative upon system installation.
Form 5052, Printer Certification Submission
Customers who wish to complete print their own Delivery or
Signature Confirmation labels must complete this form.
6
SV61156 Rev. F
®
Using USPS Confirmation Services
2. About USPS Confirmation Services
PS Form 5051, Confirmation Services — Electronic
Option Application
USPS Forms
This is an administrative application used to establish mail-
ers in the confirmation services database. This form is
required of any customer who wishes to use Delivery Con-
firmation, Signature Confirmation or Certified Mail. Mailers
applying to use these services complete the application
and fax it to the number provided on the form or mail the
form to the address listed. A key element of the application
is the Mailer ID (MID) number for the company applying.
Form 5053, Bulk Proof of Delivery Application
Customers use this form to register for the Certified Elec-
tronic Return Receipt (ERR) service. Customers must
enter their 9-digit Mailer ID (MID) provided to them from
the USPS online tool (see previous page). This same MID
must also be entered into their postage meter to complete
the process.
Form 1357-S, Request for Computer Access
This is required only for those customers who wish to re-
ceive daily detail extract files from the USPS 16 times a
day. Such customers can update their own systems with
this tracking data.
IMPORTANT! The application process cannot be completed
without Forms 5053 and 1357.
PS Form 109, Application to Print Special Services
Barcoded Forms/Labels
This form allows the USPS to verify your Mailer ID (MID)
number and check that your barcode printing software is
certified. This is for customers who want to print their own
certified labels. This form is required in addition to PS Form
5051.
SV61156 Rev. F
7
Digital Mailing Systems
3. Using Confirmation Services—an Overview
The diagrams on the next two pages show the confirmation
services process.
How USPS
Confirmation
Services Work
You begin by applying a preprinted barcode label unique to
the specific service you desire. The barcode in each label
includes a unique Package Identification Code (PIC).
HINT: When you use
Delivery or Signature
confirmation services
with your mailing sys-
tem and send barcodes
electronically, you get a
discount on the cost of
the service.
To process a mail piece, select the service and class of
mail you want, then enter the destination ZIP Code and
barcode number using your control panel’s numeric key-
pad. Your mailing system stores a confirmation data record
for each piece of mail you process. It also prints the correct
postage on a tape strip or directly on your envelope, then
prompts you for the next barcode.
Remember: The dis-
count applies only if
you use the barcode la-
bels provided by Pitney
Bowes and send the
records electronically.
Your mailing system sends confirmation records to the
Data Center when you’ve finished processing, or when
you've processed the maximum number of pieces it can
store. Your mailing system also prints a receipt for each
transaction.
You can drop the mail off anywhere mail is accepted.
Using the Delivery Tracking System on our web site, you
can verify delivery of individual items at:
See section 7. Tracking Mail on the Internet for more infor-
mation.
For complete description of confirmation services, see
USPS publication 91 available at:
8
SV61156 Rev. F
®
Using USPS Confirmation Services
3. Using Confirmation Services—an Overview
Before You Start
Make sure you have an adequate supply of pre-printed labels provided by your Pit-
ney Bowes or SECAP dealer (see Section 5 for ordering instructions). Please do not
use retail labels supplied by your Post Office – they won’t work with your system.
Retail Label from Post Office
(Do NOT use)
Pre-Printed Label
(Correct)
X
• no “e” in upper left corner
• 20 digits for barcode
• has “e” in upper left corner
• 22 digits for barcode
Be sure to select the green label for Delivery Confirmation, the pink label for
Signature Confirmation, or the dark hunter green label for Certified Mail.
Make sure your mailing system is set up to connect to the Data Center, the
way you are normally connected when adding postage.
Note that confirmation services are not available for International Mail, APO
or FPO mail, or for items addressed to U.S. territories, possessions, or freely
associated states (with the exception of Puerto Rico and the U.S. Virgin Is-
lands).
You should be thoroughly familiar with the operation of your mailing system
and electronic scale (if you’re using one). Please see the operating guides
furnished with your equipment for complete instructions.
SV61156 Rev. F
9
Weigh the Envelope or Package
Weigh the mail piece on the scale.
1
2
3
Select Class
Select the class of mail, for example, Priority Mail.
Select Service
SERVICES
√E-Del Con
◄Done
$3.85
Select the service you want, for example, E-Del Con.
A check mark appears. Press Yes.
Enter Destination ZIP Code
Enter Destination ZIP
Code
4
5
Type in the 5-digit destination ZIP Code. Press Yes.
Enter Barcode
Enter the 22-digit barcode number from the Confirma-
tions Services label; then press Yes or select Continue.
If you have the optional hand-held scanner connect-
ed to your mailing machine, you can use it to scan
the barcode pattern instead of manually entering
the barcode numbers.
Enter Barcode Number
from Label
Apply Barcode Label
Apply the barcode label to your mail piece. If prompt-
ed, press Yes or select Continue.
6
7
Print Postage
Print postage on an envelope or tape.
More to Process?
Follow the prompts on your display to process more
Confirmation mail pieces.
8
9
Transfer Files
Follow prompts to upload records or wait to send
them when memory is full. If accounting is enabled,
system will prompt for account.
®
Using USPS Confirmation Services
4. Step-By-Step Instructions
The instructions below explain how to include confirmation
services for your mail piece.
Using
Confirmation
Services –
All Models
1. Place the piece of mail or package on the scale.
2. Select the class (for example, Priority Mail) using the
corresponding selection key on the control panel.
3. At the Services screen, press down arrow key until you
see the confirmation service you want (for example,
E-Del Con). Select the service using the corresponding
selection key on the control panel.
NOTES:
•
As soon as you select the service, a check mark ap-
pears in front of it. Other service options may no longer
appear.
•
When using confirmation services, you cannot type
in the postage amount manually. Your mailing system
automatically calculates the correct postage.
4. Select Done or press Enter.
5. If a destination ZIP Code has not yet been entered for
this transaction, the machine prompts you to enter it.
Use the numeric keyboard to enter the 5-digit destina-
tion ZIP Code.
6. Select Continue or Accept.
SV61156 Rev. F
11
Digital Mailing Systems
4. Step-By-Step Instructions
Using
Confirmation
Services –
7. If this is the first time you are entering a confirmation
service or you have just started a new package of la-
bels, enter the 22-digit barcode number.
NOTE: If you have the optional hand-held scanner
connected to your mailing machine, you can use it to
scan the barcode pattern instead of manually entering
the barcode numbers.
All Models (cont.)
Key in the
22-digits of
the barcode
number
You can peel
this portion and
apply it to your
own records.
If you’ve used the confirmation service before, the next
barcode value in the label series appears. At this point,
you can complete the barcode value by just entering
the last digit.
Key in the
last digit of
the barcode
number
8. When finished keying in the number, select Continue
or Accept.
12
SV61156 Rev. F
®
Using USPS Confirmation Services
4. Step-By-Step Instructions
9. If prompted, apply the barcode label to the piece of mail
(see page 22 for information on label placement).
Using
Confirmation
Services –
NOTE: Make sure to use labels in the order they come off
the roll. This ensures that the barcode label matches the
barcode in the system.
All Models (cont.)
10. Select Continue. Insert the tape sheet or place the
piece of mail on the feeder to print postage. The post-
age is printed on the mail piece or tape sheet.
11. The display asks if you want to process another con-
firmation services item. Follow the prompts to proceed
with more confirmation services items. If you’re done,
select No.
SV61156 Rev. F
13
Digital Mailing Systems
4. Step-By-Step Instructions
12. The system prompts you to upload the records. Select
Yes to upload. Make sure your mailing system is set
up to connect to the PB Data Center (the way you are
normally connected when adding postage). A “Sending
confirmation record. Please wait.” message (or
Using
Confirmation
Services –
All Models (cont.)
something) similar displays during the upload process.
13. If You Don’t Have the ERR Feature:
After uploading the records, the system prompts you
to print receipts. Insert envelope(s) or tape sheet(s)
to print the receipts. The system returns to the Home
screen when finished.
HINT: If possible,
leave your mailing
system in a “ready to
connect” state for easy
uploads to the Data
Center.
IMPORTANT NOTE
FOR DM100i, DM200L,
DM125, DM225,
If You Do Have the ERR Feature:
DP100i, and DP200L
Users: Your mailing
systems DO NOT sup-
port the ERR feature or
external printers.
The system asks if you want to print a postal manifest.
•
If you have a printer, select Yes to print the mani-
fest; select No if you don’t want a manifest.
•
If you don’t have a printer, select No. You can print
receipts from the Reports menu. Select Confirma-
tion Records, Last Set Receipts.
HINT: Many find it
handy to print a receipt
to record the recipient
with the tracking num-
ber. There are spaces
at the end of this guide
for you to paste the
USPS receipt for future
reference.
14
SV61156 Rev. F
®
Using USPS Confirmation Services
4. Step-By-Step Instructions
Managing Confirmation Services Records
DM100i, DM125,
DM200L, DM225,
and DP100i,
The instructions below explain how to manage confirmation
services records on your system.
1. Press Options.
DP200L Systems
Only
2. Press Page Down twice and select Advanced
Features.
3. Select Manage Conf Records to display the Manage
Records screen. Press Page Down for more options.
NOTE: If this is the first time you’re adding records on the
system, only the Add Record option will appear. The Delete
Record option will not appear until you have uploaded
records.
MANAGE RECORDS
◄View Record
◄Add Record
MANAGE RECORDS
◄Upload Records
◄Print Report
MANAGE RECORDS
◄Edit Record
◄Delete Manifest
◄Print Receipt
4. Select the desired option. (See table below for a de-
scription of options.)
5. Press Home to return to the Home screen.
Manage Conf Records Screen
Description of Options
Option
Description
* Option is displayed only if
there are records waiting to
be uploaded.
View Record *
Select to display a list of records by bar-
code numbers, then select the one you
want to view. The type of service (DEL-
CON, for example) and the ZIP Code
are displayed when a record is selected.
Select Continue to return to the list of
records. Press Clear twice to return to the
Manage Conf Records menu.
SV61156 Rev. F
15
Digital Mailing Systems
4. Step-By-Step Instructions
DM100i, DM125,
DM200L, DM225,
and DP100i,
Manage Conf Records Screen
Description of Options
Description
Option
Add Record
Select to add a new record (for a mail
piece that has had postage applied, but
you want to add a confirmation service to
it). The system prompts you to select a
class and fee, and enter the ZIP Code and
barcode number. It will then print postage
equal to the base class plus the confirma-
tion service fee.
DP200L Systems
Only (cont.)
Delete Manifest
Select to delete a group of uploaded re-
cords by date. A list of records by barcode
numbers display. Select the one you want
to delete. The details of the record are dis-
played and you are prompted to delete the
record. Press Yes to delete. Press Clear
twice to return to the Confirmation Records
menu.
Upload Records * Select to upload any pending records.
Print Report
• Not manifested (records not uploaded)
• Manifested (records uploaded by date)
Print Receipt
Edit Record *
Select to print the last set of records that
were uploaded.
Select to edit the barcode or ZIP Code of a
records that has not been uploaded.
* Option is displayed only if there are records waiting to be uploaded.
16
SV61156 Rev. F
®
Using USPS Confirmation Services
4. Step-By-Step Instructions
Sending Confirmation Services Records at a Later
Time
DM100i, DM125,
DM200L, DM225,
and DP100i,
DP200L Systems
Only (cont.)
Your system stores barcode records in memory. If your
mailing system’s connection to the PB Data Center was
not available when you created your confirmation records,
you can upload (send) them at a later time. Your system
will also prompt you when you’ve processed the maximum
number of pieces the memory can store—200.
NOTES:
•
We recommend that you set up your mailing system to
connect to the PB Data Center (the way you are normally
connected when adding postage) and send (upload) your
confirmation services records no later than the end of busi-
ness on the same day they were entered to meet USPS
requirements. Otherwise, you will not be able to view the
records on the USPS or delivery tracking system web sites
and it may cause delays in processing your mail.
HINT: Make sure your
mailing system is set
up to connect to the PB
Data Center, the way
you are normally con-
nected when adding
postage.
•
When the maximum number of records are reached (200),
the system prompts you to upload records. If you choose
not to, you can continue to run mail, but you cannot use
confirmation services. When the system wakes up, it will
remind you to upload records.
To send your records at a later time:
1. Press Options.
2. Press Page Down twice and select Advanced Fea-
tures.
3. Select Manage Conf Records. The Manage Records
screen is displayed.
MANAGE RECORDS
◄View Record
◄Add Record
MANAGE RECORDS
◄Upload Records
◄Print Report
MANAGE RECORDS
◄Edit Record
◄Delete Manifest
◄Print Receipt
SV61156 Rev. F
17
Digital Mailing Systems
4. Step-By-Step Instructions
4. Select Upload Records. The system dials into the Data
Center (this may take a few moments). Various screens
are displayed, letting you know the status of the process.
DM100i, DM125,
DM200L, DM225,
and DP100i,
DP200L Systems
Only (cont.)
5. After uploading the records, you will be prompted to
print receipts. Insert envelope(s) or tape sheet(s) to
print the receipts. You return to the Home screen when
finished.
Special Services Report
This report provides a list of the last 200 mail pieces by
barcode number that had one of the USPS confirmation
services applied. Records that have not been uploaded
are one the Not Manifested report. Records that have been
uploaded are listed by date.
1. Press Reports.
2. Select Special Services.
3. When prompted, insert tape sheet or envelope into ma-
chine. The report is printed and you return back to the
Printable reports menu. If it is a multi-page report, you
will be prompted to insert another envelope/tape sheet.
4. Press Clear (back arrow key) to return to Report type
menu or press Home to return to the Home screen.
Barcode
Postage
ZIP
Uploaded
JAN 12 04
JAN 09 04
1234567890
2345678901
001 . 480
001 . 480
06484
06902
page 1 of
1
Printed: JAN 12 04 12 : 17P
NOTE: The system holds in memory the last 200 records
processed with confirmation services. As a result, the older re-
cords will “drop off” any list or report and be replaced by newer
records once 200 records have been reached.
18
SV61156 Rev. F
®
Using USPS Confirmation Services
4. Step-By-Step Instructions
Setting Up Confirmation Services
1. Press Menu.
DM300c, DM400c,
DM450c, DM475
and DP300C,
DP400C, DP450C,
DP475 Systems
Only
2. Select Setup.
3. If necessary, press the green down arrow key to scroll
through the menu screens.
4. Select Confirmation Service. The screen below is dis-
played.
Display Following During
Confirmation Records
◄ Apply Labels
◄ Upload Records
◄ Print Receipt
:
:
:
ON
ON
ON
Done [Enter]
5. Select an option to toggle between "ON" and "OFF".
•
Apply Labels — This option provides you with a
reminder to apply the confirmation service Label to
your package.
•
Upload Records — This option prompts you to up-
load any records processed but not yet uploaded.
Prompts occur when completing a batch of con-
firmation service transactions, when waking from
sleep and at power up.
•
Print Receipt — This option allows you to print re-
ceipts after uploading confirmation service records.
6. Press Enter when done.
SV61156 Rev. F
19
Digital Mailing Systems
4. Step-By-Step Instructions
Managing Confirmation Records
DM300c, DM400c,
DM450c, DM475
and DP300C,
DP400C, DP450C,
DP475 Systems
Only (cont.)
1. Press Menu.
2. If necessary, press the green down arrow key to scroll
through the menu screens.
3. Select Advanced Features.
4. Select Confirmation Records. The Manage Confirma-
tion Records screen is displayed. You have a choice to
upload, add, view or edit records.
NOTE: If this is the first time you’re adding records on the
system, only the Add Record option will appear. The Delete
Record option will not appear until you have uploaded
records.
Manage
Confirmation Records
◄ Upload Record
◄ View Record
◄ Delete Record
◄ Add Record
Manage
Confirmation Records
◄ Edit Record
A. If you want to upload a record, select Upload Re-
cord. Any available USPS records will be uploaded.
B. If you want to view a record that have not yet been
sent to the USPS, select View Record.
•
•
Select the record from the list provided. The
View Details for Records screen is displayed.
Select OK when done viewing the details.
20
SV61156 Rev. F
®
Using USPS Confirmation Services
4. Step-By-Step Instructions
C. If you want to delete a record, select Delete Re-
cord. A list of records by barcode numbers is dis-
played.
DM300c, DM400c,
DM450c, DM475
and DP300C,
DP400C, DP450C,
DP475 Systems
Only (cont.)
•
Select the record you want to delete. You are
prompted to delete the record.
•
•
Select Yes, delete.
If you want to delete additional records, select
Yes. If you do not want to delete additional re-
cords, select No.
D. If you want to add a record, select Add Record.
Follow the prompts to rate the mail again, i.e., se-
lect the class and fee and enter the ZIP Code and
barcode number. There is no option to print the add-
ed fee. The added record includes the base class
plus the confirmation services fee.
E. If you want to edit a record, press the green down
arrow key and select Edit Record. You can edit the
last eight digits of the barcode number and the last
two digits of the ZIP Code.
•
•
Select the record you want to edit.
To edit the barcode, select Barcode. Make the
necessary edits, and then select Accept.
•
•
To edit the ZIP Code, select ZIP. Make the nec-
essary edits, and then select Accept.
Press Enter when done editing the record.
5. Press the Home key to return to the Home screen.
SV61156 Rev. F
21
Digital Mailing Systems
5. About Labels
Whenever you apply a label to a package, place it on the
address side of the package. Place preprinted barcode
labels either above the delivery address and to the right of
the return address or to the left of the delivery address.
Applying Labels
to Your Mail
Pieces
DO NOT cover the label with tape or plastic wrap. Barcode
scanners cannot read plastic wrap labels that are bent or
wrapped around the package. See the illustration below.
RIGHT
WRONG
Front
On Priority Mail
Front (No)
Back (Yes)
On Packages
Certified Labels
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SV61156 Rev. F
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Using USPS Confirmation Services
5. About Labels
Order your preprinted barcode labels directly from your
system supplier.
Ordering
Additional
Preprinted Labels
What to Order
Description
Item Number
Delivery Confirmation Barcode
Labels—50 Pack
639-6 (No Charge)
Signature Confirmation Barcode
Labels—50 Pack
639-9 (No Charge)
639-5 (No Charge)
E-Certified Barcode Labels—50
Pack
DM100i, DM125, DM225, DM200L, DM300c,
DM400c, DM450c, DM475 Mailing Systems
There are several ways you can order labels for your
DM100i, DM200L, DM300c, DM400c, DM450c or DM475
mailing system.
To order labels online. Just point your browser to:
You can also call the Pitney Bowes Supply Line at:
1.800.243.7824
Or send a fax to:
1.800.882.2499
Or an e-mail to:
DP100i, DP200L, DP300C, DP400C, DP450C,
DP475 Mailing Systems
To order labels for your DP100i, DP200L, DP300C, DP400C,
DP450C, or DP475 mailing system, contact SECAP at:
1.888.507.3569
SV61156 Rev. F
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Digital Mailing Systems
6. Tracking Mail on the Internet
Use the Internet to make inquiries about individual ship-
ments. You’ll find tracking information at both the Pitney
Bowes and USPS web sites as explained below. Infor-
mation is posted the evening of the date of delivery or at-
tempted delivery. It remains available for thirteen months at
the Pitney Bowes web site, 180 days at the USPS site.
Using the Internet
Use the Pitney Bowes web site to track your packages. You
will use your Postage by Phone® account number to dis-
play information about all the packages you send.
You may wish to provide one of your customers a tracking
number for a mail piece sent using a confirmation service.
This is an excellent service you can provide your cus-
tomers to assure that an important package is received.
To let a customer check the status of a package, give
them the tracking number and ask them to use the USPS
you should never give out your Postage by Phone account
number (as would be required to track a package on our
web site).
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SV61156 Rev. F
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Using USPS Confirmation Services
6. Tracking Mail on the Internet
The Pitney Bowes
Web Site
2. If you a registered user, enter your user name and
password and click “login”. Otherwise, click on “My Ac-
count” to become a Pitney Bowes registered user. Cre-
ate a username and password.
3. After logging on to My Account, click on “Delivery
Tracking System”.
•
If the Delivery Tracking System option is not dis-
played, click on “My Account”.
•
If this is the first time you accessing this feature,
you will be prompted to enter your Postage by
Phone® account number. Enter your number and
press Enter.
All recent transactions electronically uploaded by your mail-
ing system are displayed without having to enter individual
tracking numbers. You can also configure reports by specify-
ing a range of dates; or by clicking on a column heading to
sort by type of service, ship date, or delivery status.
If you need more information about a particular mail piece, or
to obtain a fax of a signature, click on the 22-digit barcode.
You’ll be linked directly to the USPS tracking site.
SV61156 Rev. F
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Digital Mailing Systems
7. Frequently Asked Questions
1. Do USPS confirmation services provide the oppor-
tunity for enroute tracking and tracing?
About
Confirmation
Services
No. The Postal Service may perform enroute scans
but they are not a part of the Confirmation service.
Tracking and tracing, which provide customers with
enroute information scanned at multiple points as well
as delivery information, is regularly provided only with
Express Mail.
2. Do First-Class Mail or Priority Mail guarantee deliv-
ery by a certain date?
No. You can use the USPS confirmation service to
confirm delivery date and time; but it doesn’t guaran-
tee delivery by a certain date and time. Express Mail
provides guaranteed delivery.
3. Can I combine confirmation services with other
special services?
Yes, you can combine them with the following other
special services: Insured Mail, COD, Registered Mail,
Return Receipt for Merchandise, Merchandise Return,
and Special Handling. Return Receipt and Restricted
Delivery Services are available when purchased in
connection with Insured Mail, COD (over $200), and
Registered Mail.
You can now combine confirmation services with Certi-
fied Mail by using the Certified Service.
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SV61156 Rev. F
®
Using USPS Confirmation Services
7. Frequently Asked Questions
4. If I combine confirmation services with another
special service, which article number do I use to
get information on my mailed item—the insured
mail number or the confirmation number?
About
Confirmation
Services (cont.)
Both numbers are valid for separate purposes. Use
the USPS confirmation services number to get delivery
status information through the USPS web page or our
web page. Use the insurance number for claims.
5. Can letter carriers accept confirmation services
pieces from customers if the label is affixed?
Yes, as long as the correct postage has been applied,
the confirmation services label is affixed to the mail
piece, and a return address is included on the mailing.
6. How do I waive a signature on Signature Confir-
mation?
Use Delivery Confirmation instead.
SV61156 Rev. F
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Digital Mailing Systems
7. Frequently Asked Questions
1. What is the benefit of electronically filing Certified
Mail?
Electronic Filing
of Certified Mail
Similar to Delivery and Signature Confirmation, our
system transfers tracking information about Certified
Mail to the Post Office. This information is matched
with actual delivery information, and is sent back for
posting on our web site at:
Using the Delivery Tracking System on our web site,
you have complete access to delivery information.
2. Can I use the information on the web site in court
as proof of mailing or delivery of a mail piece us-
ing Certified Mail, Delivery Confirmation or Sig-
nature Confirmation?
Our mailing systems provide quick and convenient
access to delivery information. We make no claims
regarding “legal proof” when you use our mailing prod-
ucts to process USPS Special Services.
3. Do I get a discount for electronically filing Certified
Mail using my mailing system?
No. A major benefit of using the mailing system is web
tracking of First-Class Mail. Prices for Certified Mail
are not discounted with electronic filing (as is the case
with Delivery Confirmation and Signature Confirma-
tion).
4. How much does a Return Receipt cost in addition
to First Class Mail and Certified Mail?
For the current prices, go to usps.com/prices/ .
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SV61156 Rev. F
®
Using USPS Confirmation Services
7. Frequently Asked Questions
5. Why would I use Return Receipt After Mailing?
Electronic Filing
of Certified Mail
(cont.)
After mailing, if you decide that you want a document
for proof of mailing, you can get a Return Receipt. The
cost for a Return Receipt after mailing is higher than
one obtained at the time of mailing.
6. Can I use the Certified Mail feature of the mailing
system if I need “Proof of Mailing”?
No. To gain “proof of mailing”, you must present Cer-
tified Mail at the Post Office. A Postal Service repre-
sentative will use a date stamp to certify that the mail
was accepted for delivery by the Postal Service. This
can be important to mailers who require legal proof of
mailing.
7. What classes of mail can I use Certified Mail with?
First-Class Mail and Priority Mail only.
8. Do I have to fill out any forms when using the elec-
tronic filing feature of the mailing system?
No. However, you should maintain adequate informa-
tion about the mail piece for future reference.
SV61156 Rev. F
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Digital Mailing Systems
7. Frequently Asked Questions
1. What if there is no delivery information available
when I visit the web site?
Using the Internet
for Tracking
If there are no delivery or event scans in the system
(attempted, forwarded, etc.), you will be told that there
is no record of that mail item. If you mailed the item
recently, it may not yet have a delivery scan. Try your
inquiry again later.
The absence of a delivery scan for a mail piece does
not necessarily mean the item wasn’t delivered. It's
possible the piece was delivered but the scan wasn't
captured.
The Postal Service reports that its current scan rate
is approximately 95% nationally, and continues to im-
prove.
2. What does it mean when the Internet response is:
“The system is unable to respond to that query.
Please try again later?”
The system is busy. As with any Internet system, per-
formance can be affected by many outside influences.
If you receive a similar message, try again at a later
time.
3. Can I save the information to my hard drive?
Yes, you can save the Web page.
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SV61156 Rev. F
1 Elmcroft Road
Stamford, Connecticut 06926-0700
For Service or Supplies
SV61156 Rev. F 6/2011
*sv61156revF*
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